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FAQ

We here at Supergood are always looking to improve your, our loyal customers, shopping experiences. As such, we’ve decided to take our most frequently asked questions and answer them in this handy-dandy little list! Neat, right?

If you have forgotten your password, simply go to the log-in screen and select “Forgot your password?”. Once you fill out your information, you will receive a super special email where you can securely change your password. If you have forgotten the email linked to your account, please contact us directly at hello@wearesupergood.com where we can provide further assistance.

Not to worry! We keep a record of all tracking information in the event that you accidentally misplace it. Simply email in at hello@wearesupergood.com, quote your order number and a member of staff will quickly retrieve your information for you!

Sometimes mistakes happen, it’s all a part of life! If you ever make a mistake with your order or require a refund, please either contact us via phone, online chat or email and we can work quickly with you to rectify any issues.

Good news, you’re definitely in the right place. We are curating a simple, easy-to-understand guide for new vapers to help you get up and running quickly whilst also keeping yourself safe! Check out our blog pages for updates!

Don’t panic! Sometimes the sentient AI who runs our system decides to have a little tantrum. There’s two ways you can appease it; either make a sacrificial offering, or, if you’re not a psychopath, empty your cart, go to your browser settings and clear your browser cache & cookies before closing and try again (The sacrifice thing hardly ever works anyways). If that still doesn’t work, please contact our customer team who can work with you to figure out the problem and get you back on track!

Here at Supergood we take handling your personal information very seriously. We will never share your personal information with anyone else, and we will never contact you for banking information such as credit/debit card numbers, or bank account information. Please refer to our privacy policy for more information on how we collect or store your data: https://www.wearesupergood.co.uk/policies/privacy-policy

We want to make vaping as accessible for everyone! We offer shipping to all countries in which vaping is legal to both use and import into, however we don't always get this right as laws and regulations can change frequently with little notice. Please familiarise yourself with your countries laws as we take no liability if your order gets seized by customs.

We have a list of countries we are unable to ship to in our Shipping Policy section.

We would love to hear about your experience, as this helps us improve and motivates us to maintain our high standard of service. You can leave a review on TrustPilot or, if you have had any issues with your order, send us an email to hello@wearesupergood.com so we can rectify this promptly.

While using our website with a VPN, please ensure you have your location set to your home country, as the order deadlines will be reflected based on the country you are viewing from.

Firstly, thank you for feeling so passionate about our brand, it means the world to us. In order for us to make sure we are a match, we need you to DM us on your choice of platform. We will then do a little investigation (don’t worry it won’t be too strenuous). If we think we are made for each other you will be welcomed on board. If we don’t feel that we are suited please do not be offended and continue working hard. We love everyone who considers promoting our brand.

We’ve worked hard to partner with as many different couriers as possible to give you the option to make the best choice for you, at the best price! We offer DHL and UPS delivery services to the vast majority of the world, as well as the tried and true DPD Next Day services for our lovely UK customers.

We know you must be excited for new flavours, but quality takes time! Keep an eye out on our socials for updates into upcoming new flavours, but rest assured each flavour we release will shine with the Supergood name as brightly as all the ones that came before it!

Our website doesn’t sleep, however our warehouse grunts kind of have to (shocking I know). You can order 24 hours a day, 7 days a week. It’s worth noting, however, any orders placed before 3pm GMT will be dispatched the same day, Monday-Thursday. If you order after the cut off time it will be processed and dispatched the next day, or Monday if the order is placed after 3pm on Thursday.

We take pride in our social media pages and consistently post new content. Our socials include Facebook, Twitter, and Instagram. To see more of us and our amazing products please check us out, and make sure to give us a follow and turn on post notifications so you never miss a promotion or contest!

We see you, baby in a trench-coat! You won’t be getting past our systems! On a serious note, we take the threat of under-age vaping extremely seriously. During the order confirmation process, we use a state of the art age verification system that uses your bank details to verify your age, and once you’ve verified once you won’t need to again. On the chance that the system requires more information, simply follow the steps that is required to complete verification. It’s Super(good) simple!

Thank you for taking an interest in stocking the Supergood brand!

For retailers, please refer to our Distributor page for a complete list of current stockists. If you wish to purchase directly instead, please send an email to hello@wearesupergood.com, along with your company name, location of operation and order.

If you wish to join the Supergood family and distribute our products, simply email in with your company name, location of operation, order, and any other questions you may have!

All transactions will be presented in Pound Sterling (GBP).

We’ve worked hard with our payment partners to employ multiple easy-to-use options! You can pay with either debit/credit card through Viva Wallet, and UK customers can also take advantage of using our credit partners, LayBuy & Klarna, including a Buy Now Pay Later option! Please follow https://www.wearesupergood.com/pages/klarna-faqs for any credit-related questions!

People like a bargain, it’s human nature! Luckily for you bargain hunters out there, we always have some form of offer/discount available. Whether that be our free nicotine with all shortfills, or our Supergood Bundle deals! We also have email subscriber exclusive sales events at various points in the year, so you can never be without a fair Supergood deal!

Nicotine can be a confusing thing when you first start out, but that’s okay! We’re help to help, after all!


All of our shortfill E-Liquids are designed to be used with the optimal amount of nicotine; 1 x 10ml Nic Shot for 50ml, and 2 x 10ml Nic Shot for 100ml.

As our shortfills are a 70/30 VG/PG mix, we will always provide a matching 18mg | 70/30 VG/PG Nic Shots with your order.

If you require any other Nic Shots, please add them to your cart from the Nicotine section for a small charge.


The maximum nicotine strength you should reach with Supergood E-Liquids is 3mg, as any more can compromise the flavour and make them taste unnecessarily harsh.

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Please take care to only add the recommended number of Nic Shots.

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Please refer to our Nicotine section for a list of Nic Shots we are able to provide.


If you have any further questions, please don’t hesitate to contact us via phone, email or Live Chat!

Once your order has successfully processed, and we’ve approved you’re not a child masquerading as an adult, we print your invoice and carefully pick your products, later smothering them in recyclable paper wrapping, add some leaflets for added protection and pack everything with love in the correctly sized box. Here comes the iconic (also recyclable) tape attack making sure everything is secure. The carefully folded invoice goes inside the document wallet with the shipment label. Your parcel then eagerly waits for the Supergood delivery man to collect.

Our loyalty programme allows you to unlock exciting perks, an all access pass to exclusive rewards as well as gaining points per purchase. Every £1 spent gains you 10 points. The points are used to unlock exclusive discount codes. The more points you have, the bigger the discount you receive. Are you ready for the best discounts of your life? Of course you are! Hop online and start earning today! You can sign up at https://www.wearesupergood.com/account/register 

We understand you frustration! But fret not, we’re looking into something special for those wanting to try before you buy! Keep your eyes peeled in the future for updates!

Absolutely not! All of our juices contain no nasties such as diacetyl! We only use the highest quality PG, VG, flavourings and nicotine available to ensure your experience is a Supergood one, while also keeping those precious coils gunk-free and tasty for as long as possible!